747ALPHA STANDARD TERMS AND CONDITIONS
1.0 DEFINITIONS
1.1 The service provider” is 747ALPHA.
1.2 The “customer” is the person who accepts any offer of service.
1.3 The “passenger” is the person travelling, or, in the case of a group of people, the person named on the booking form.
1.4 The “service” is the transportation service that the service provider and the customer agrees.
1.5 The “booking form” is the document which outlines details of the booking and comprises part of the email or paper acknowledgement sent to the customer confirming the service.
1.6 The “booking confirmation” is the email or paper copy sent to confirm the booking.
1.7 The “booking” is the request for transportation from the customer.
1.8 It should be noted that this document outlines the conditions relevant to both local transfers and to executive and airport transfers. This document clearly distinguishes between the two divisions and individual terms can be viewed in their relevant section.
2.0 PRICING STRUCTURE
2.1 Prices for the service are published through various communication channels. The service provider adheres to pricing matrices, with master copies held at its operational headquarters. These are available upon request and represent the current, fixed pricing structures.
2.2 Prices may change without notice, except for account customers with agreed pricing structures, which may only be amended by negotiation with 30 days’ notice.
2.3 Any changes to the service may result in price adjustments to reflect additional costs incurred by the service provider.
2.4 For long-distance travel to UK destinations outside the service provider’s operational area, customers must contact 747ALPHA for a quotation. Initial prices are estimates and not fixed until the booking is confirmed.
2.5 Special rates apply on public and bank holidays. Customers must contact the service provider for details of applicable rates, which may change.
3.0 BOOKING METHODS
3.1 Booking requests may be made by telephone, email, or the enquiry form on the 747ALPHA website (www.southcoastairporttransfers.co.uk).
3.2 At the time of booking, the customer must provide all requested information. Special requirements must be discussed and agreed with the service provider during booking.
3.3 Upon receiving booking confirmation via any method listed above, the customer is deemed to have accepted these terms and conditions. Customers are expected to thoroughly review the booking email and confirmation text. Errors due to customer oversight (e.g., incorrect dates, times, or flight details) may incur additional charges. This is particularly relevant for night flights, where takeoff and landing dates may differ. Refunds are only available with more than 24 hours’ notice.
4.0 WAITING TIME
4.1 For airport arrivals, one hour of free waiting time is provided from when the plane arrives at the gate, not the landing time, which may be earlier.
4.2 Waiting time is charged at £5.00 per 15 minutes or £20.00 per hour for vehicles licensed to carry up to four passengers.
4.3 The same waiting time rates apply for vehicles licensed to carry more than four passengers.
4.4 The service provider will make every effort to locate the customer at the airport. Customers must keep the mobile phone used for booking switched on and respond to all calls, text messages, or WhatsApp messages from the driver.
4.5 The driver may leave the pickup point after reasonable efforts to locate the customer, defined as a maximum of two hours after the flight lands or one hour after baggage delivery.
4.6 Text notifications or callbacks are available upon request at booking but may incur costs from the customer’s phone service provider.
5.0 DURING THE JOURNEY
5.1 The service provider may refuse to transport any person deemed to be under the influence of alcohol or drugs or whose behaviour poses a threat to the driver, other passengers, or the vehicle.
5.2 The lead customer named on the booking form is responsible for the behaviour of all passengers.
5.3 If a passenger soils the vehicle, the customer will be invoiced £150.00 for cleaning costs and liable for the driver’s loss of earnings while the vehicle is unfit for use.
5.4 Eating and drinking in the vehicle are prohibited unless items are provided by the service provider.
5.5 Smoking is strictly prohibited in licensed vehicles by drivers and passengers, as required by law.
5.6 The driver will not carry more passengers than the vehicle’s licensed capacity and will refuse requests to do so.
6.0 FORCE MAJEURE
6.1 Neither party will be liable for delays or failure to perform obligations due to force majeure.
6.2 In cases of force majeure, neither party is entitled to compensation for costs or expenses incurred.
6.3 The service provider will strive to minimise inconvenience, but circumstances beyond its control may prevent service delivery. Examples of force majeure include:
Motor accidents causing traffic delays
Restricted vehicular access or roadworks
Exceptional or severe weather conditions
Compliance with legal requests
Ash clouds or other natural phenomena
Industrial action
Vandalism or terrorism
Delays caused by other customers
Extraordinary flight status changes
6.4 The service provider will use reasonable efforts to ensure vehicles arrive on time but accepts no liability for delays or consequential losses due to causes beyond its control.
7.0 DISPUTE
7.1 These terms and conditions are governed by English law. Both parties agree to the exclusive jurisdiction of English courts for any disputes or claims arising from this agreement.
7.2 No condition in this agreement affects the statutory rights of the customer or service provider.
7.3 The service provider has a complaints procedure, which both parties should follow to resolve disputes satisfactorily.
8.0 CONVEYANCE OF CHILDREN
8.1 UK law exempts taxis and private hire vehicles from requiring baby seats, child seats, or boosters. 747ALPHA can provide these seats for private hire vehicles upon request at no extra charge.
8.2 Customers are responsible for ensuring appropriate equipment for their child’s travel, including requesting seats from 747ALPHA. If customers provide their own seats, 747ALPHA will store and return them for the return journey.
9.0 LOST PROPERTY
9.1 Property found in a vehicle will be returned to the service provider’s management team at its operational headquarters.
9.2 If a customer claims to have left property in a vehicle but it cannot be located, the service provider accepts no responsibility for the loss or replacement.
9.3 Customers are responsible for arranging the return or collection of found property with the service provider.
10.0 MISCELLANEOUS
10.1 747ALPHA does not typically subcontract work to third parties, except in exceptional circumstances.
10.2 747ALPHA may amend these terms and conditions at any time by posting changes online. Customers should review them regularly. Existing bookings remain subject to the rates applicable at the time of booking.
10.3 The service provider will store, process, and use personal information in accordance with the Data Protection Act 1998.
11.0 RESPONSIBILITIES AND LIABILITIES (Applicable to All Divisions of 747ALPHA)
11.1 The service provider’s contract of conveyance begins when passengers enter the vehicle and all doors are closed. Customers must ensure all luggage is loaded before departure. Forgotten items requiring the driver to return to the departure point will incur charges.
11.2 The contract terminates when all passengers have exited and moved away from the vehicle. Customers must ensure they have all belongings before the vehicle departs. Returns for forgotten items will incur additional charges.
11.3 During the contract of conveyance, passengers are covered by the vehicle’s motor insurance policy.
11.4 Passengers requesting driver assistance to enter or exit the vehicle do so at their own risk, as drivers lack public liability insurance, which is not legally required.
11.5 Passengers must ensure the driver’s actions do not pose a risk of injury beyond the service provider’s conveyance responsibilities.
11.6 The service provider is not liable for damage to passengers’ personal property during loading, unloading, or the journey. All property is conveyed at the passenger’s risk and is not covered by the service provider’s insurance.
11.7 Passengers may refuse driver assistance if they believe it risks injury or property damage.
11.8 If a passenger accepts driver assistance, the driver is not liable for personal injury or property damage claims.
11.9 The service provider complies with the Data Protection Act 1998. In disputes involving a driver, customers, passengers, or third parties must obtain the driver’s contact details directly. The service provider will assist with vehicle identification only for claims related to the vehicle’s insurance policy and not after the contract of conveyance has ended (see sections 11.1 and 11.2).
11.10 Drivers are not permitted to enter a customer’s personal property, even when assisting, and will refuse such requests.
